When it comes to travelling, travellers around the world spend roughly $830 billion a year at hotels, according to a report released by the site CreditDonkey.com. Whether they’re staying in the city, at the beach, or in the countryside, consumers want to have a memorable and positive experience when staying at a resort or hotel. Along with making sure their customers are satisfied, hotel managers have a lot of work to complete, from seeing over all the operations, managing employees, and seeing to the maintenance of the business. Unfortunately, hotel managers are always on the go, which means they can’t handle all the details or locations of a hotel in person. Fortunately, there are plenty of hotel management solutions to help them gain control. Here are five features you need to look for when buying hotel software for your property.
Online Booking and Reservation Management
With quality hotel management software solutions, you are provided with the convenience of being able to oversee all the reservation and booking processes, saving you time. What makes this even more convenient is your ability to do this on any mobile device. Booking software is a helpful feature that can help you manage the room types, track housekeeping schedules, and monitor the maintenance of the units. With the reservation management feature, you can also handle any online channel portals, like Hotels.com, while also allowing you to add extra accommodations requested by your guests.
Maintenance and Housekeeping
For any hotel to succeed, your maintenance and housekeeping need to be organized and run efficiently. With this feature, you can easily assign tasks to your workforce based on types of rooms or specific floors, and the tasks can be checked off once the rooms are complete. For maintenance, the hotel software you choose should have a task list and messaging system to allow you to communicate with your team.
Hotel software reporting systems provide a significant number of both standard and special reports or your convenience. A hotel management system should come with standard reports like daily, and monthly booking activity, as well as reports on property forecasting and agent activity and it, must provide a deeper insight into the revenue generation, according to the site HotelLogix. Also, some platforms will provide you with an in-depth analysis of things like a web presence, email ad campaigns, web traffic, and revenue analysis.
Accounting and Billing
A favourite feature in many different hotel software programs is the ability to manage your expenses and costs on the go. However, not all hotel management programs offer billing and accounting features. This is a make-or-break function because having to manually track your business expenses, finances and cash flow can be a challenge. With accounting and billing tools, you won’t have to worry about handling the money-related tasks like auditing and payroll.
In the hospitality industry, the difference between having support and “live” support can be the deciding factor when it comes to addressing guest problems quickly. Even the best hotel management software is susceptible to bugs and roadblocks. Having 24×7 support means you can quickly get past this hurdles and get back to ensuring your guests are happy.
Considering these five features when looking for the hotel management software that is right for you will allow you to make smarter decisions when it comes to managing your hotel.