According to industry experts, CRM (customer relationship management) was 2017’s largest software market. That trend shows no signs of stopping, and when it’s well-chosen, CRM software can produce a substantial return on investment. Here, you’ll learn how an investment in CRM will help you strengthen your business.
Automating Data Entry
With a robust CRM system, data entry becomes much easier. Not only that, it allows the company’s customer service, marketing, and sales teams to access information from the same source. The most advanced software uses artificial intelligence to find and eliminate duplicate records from the central database. With only a few mouse clicks, it’s easy to retrieve details, share them in customized ways, and use them in marketing campaigns.
To make growth predictions, you’ll need an idea of the revenue your company is likely to generate. Without such a forecast, it’s hard to make informed choices. Today’s CRM systems fulfill all your reporting needs. With a full-fledged software suite, you can track open opportunities and campaign performance, which makes it easier to make accurate revenue estimates.
Most companies have more than one office, and information sharing is crucial to the collaborative process. By choosing between HubSpot vs Salesforce, your team members can share important data, insights, and documents, automating processes that would otherwise be manual and time-consuming. The result: streamlined processes, increased productivity, and additional time to spend running your business.
CRM solutions will help you provide top-level customer support by maintaining client communication records. In some cases, clients speak with several representatives, and it can be difficult to keep track. With the interaction history and other data tracked in the CRM system, the next rep can pick things up immediately, making for seamless transitions.
Converting leads into customers involves numerous time-consuming tasks. You’ll need to create and provide reports, sort out customers’ on-boarding issues, and ensure that all tasks are properly addressed. Although each of these steps is crucial to your company’s success, they often become tedious. Today’s powerful CRM solutions put these tasks on autopilot, saving time and allowing your team members to focus on their core competencies.
When CRM software is well-designed, your team will be able to access important sales data from anywhere there’s an internet connection. The modern workforce is increasingly mobile, and a robust CRM should allow employees to access data anywhere, at any time. With a mobile-friendly CRM system, team members can manage appointments, control tasks, and track sales more efficiently. In the simplest terms, with a mobile CRM software setup, you’ll carry your company wherever you go.
Easier Data Management
Retrieving far-flung information wastes time and makes your company less efficient. Without a centralized database, your team’s productivity will be severely limited. When employees use old, outdated data, customer service, sales, and marketing data are adversely affected. However, with a CRM, it’s easy to store all that data in a central location and update it in real time.
A full-featured software solution will help team members retrieve information, automate tasks, and streamline other operations. To be successful, though, you’ll need to choose software that meets your company’s unique requirements. No matter the size of your business, a CRM can help you increase efficiency, raise revenue, and remain competitive.