Relationship Management

The Internal Customers: Who are They and What Can You Do to Improve Their Experience?

The Internal Customers: Who are They and What Can You Do to Improve Their Experience?

Internal customer service (ICS) is often a foreign concept to small businesses, unfortunately, but the larger corporations are all well aware of the importance it holds for a business, and have appropriate ICS strategies in place as well. To know exactly who these internal customers are and how you can […]