Remember the old days when you had to wait for an important fax to come in? It had to be printed, signed and then sent back. However, these days, cloud-based software has made it possible to sign documents online seamlessly. The landscape of the call center world has also undergone change due to technological advancements. A number of call centers have taken the leap and moved from on-site hardware to scalable, innovative and resilient cloud-based call center solutions. In simple terms, a call center software in the cloud is hosted by a third party and can be accessed via the internet anywhere.
A call center software in the cloud eliminates the need to buy, install or maintain costly hardware. But, this is not the only perk; there are plenty of other advantages and the top ones are:
Benefit 1: Low investment and quick setup
Deploying a call center software in the cloud is easy and carries little risk. Traditional call centers require heavy investment in costly technology and infrastructure and you also need to spend a lot of time in organizing, launching and programming. A cloud-based call center, on the other hand, can be set up in minutes and requires absolutely no hardware.
Benefit 2: Hire and empower virtual staff
You can greatly enhance the customer experience and also bring down operational costs by having a remote team of call center agents from different time zones. Employees can receive routed calls and be able to connect with the business’s network no matter where they are.
Benefit 3: Boosts efficiency and reduces costs
Managing analog phone systems, especially when you are running several call centers or have customer service agents in numerous locations, can turn out to be a huge challenge. As opposed to these traditional infrastructures, you don’t have to have a large amount of capital at your disposal for scaling a call center solution based in the cloud. It provides unlimited scalability and adjustments can be made quite quickly.
Benefit 4: User-friendly systems
Previously, simple software was designed that could get the job done. These days, programmers focus on not just getting it done, but ensuring it can do it in a seamless and intuitive way. You will find a user-centric design in cloud-based solutions. They do use advanced technology, but it is quite easy to use. This allows your call center agents to take advantage of enterprise level functionality without having to undergo hours of special training for understanding the system. This can help in saving plenty of valuable time and enable the agents to offer the highest quality of customer service.
Benefit 5: Easy integration
Multiple software solutions are used by call centers, but integrating them can be a hassle with traditional software. But, cloud-based call center software solutions can be easily integrated and offer you smooth running. There are no hiccups or interruptions so customers don’t have to face any hassle. Plus, employees can find all-in-one solutions and not have to deal with any breakdowns during work.
Our recommendation would be Nectar Desk. They deliver a comprehensive call center software solution that can be setup in minutes from buying a number to customizing your agents and more. No Contracts. No Hidden Fees. No Hardware. 24/7 Phone and Live Chat Support. See all features here. Also, learn more about the company at this page: Small Business Call Center