How a Virtual Receptionist Can Help Airline Companies

How a Virtual Receptionist Can Help Airline Companies


The airline industry relies heavily on telephone communication – the majority of their bookings are taken over the phone – and in order to maximise efficiency, it makes perfect sense to outsource airline bookings to a third-party virtual receptionist provider. The role of a virtual receptionist is no different to one that is located at the airline offices, with the exception that the person is remotely located, not that the caller would know.

Cloud-Based Airline Schedules

Almost all airlines would run a cloud-based booking system, which allows multiple users to make ticket bookings, and this also allows any authorised person to take bookings, regardless of their physical location. Instead of employing staff to man the phones, all call handling can be effectively outsourced to a third-party provider, who will make bookings on the company’s behalf. From the customer’s perspective, nothing has changed – their call is answered promptly and the reservation is made over the phone – yet from the airline’s point of view, outsourcing is the most cost-effective way to ensure that telephone bookings can be covered. Using computer aided call handling offers every business cost-effective solutions and with tailored packages to suit, you only pay for the services you actually use.

24-Hour Service

When you outsource your call handling, your numbers can be manned 24/7, as the virtual receptionist provider would have many qualified receptionists who work on a shift basis. You can take bookings at any time of day or night and there’s no chance of a customer’s call being left unanswered, something every company tries to avoid. If you are looking for a USA based virtual receptionist service that can be tailored to suit your requirements, there are online providers who can handle any volume of incoming calls and they have a wide range of services on offer, all at affordable prices.

Reduce Your Outgoings

We all know how costly it is to directly employ reception staff, yet by outsourcing telephone bookings, one can save a considerable amount of money, which can be reinvested back into the business. You might only need help during the holiday season, when everyone wants to fly, and with a third-party call handling company, you can use the service only during those peak times, which is when you really need it.

Affordable And Flexible

Virtual reception services are very affordable, mainly due to the large number of clients they have, and you can stop and start the service at a moment’s notice. Most providers will not tie you up with long contracts, in fact, many will give you a trial-free period to sample their services, and should you wish to terminate or suspend the service, this is not an issue.

The digital age has enabled businesses to reap the rewards of emerging technology, and from an airline’s perspective, outsourcing ticket bookings makes perfect sense. The virtual receptionist can handle any amount of calls, which ensures that each and every enquiry is dealt with in a prompt and professional manner, which is ideal for an airline booking agency.

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