How secure is your data? More importantly, how secure does it feel to you? If you’re even reading this article, chances are very good that you’re questioning things.
Your data center is not something you want to feel “pretty good” about. You should have implicit trust in your data center as a result of them earning that trust over the years.
If cracks are starting to develop in that trust, it’s rarely without reason.
Do any of these situations sound familiar to you?
1. Have They Been Hacked or Breached?
This is obviously the first thing that sets off alarm bells for companies of any size. Sure, every single company in the Fortune 500 has been hacked at some point and most have survived. However, it’s the small-to-medium sized businesses that sometimes are forced to fold after a hack.
If you’ve recently encountered some sort of breach, we invite you to see what UpStack can do for your company and how secure your data should be.
2. Have They Broken Promises?
Did they set a certain expectation for both uptime and data availability, only to disappoint you in either category?
If you are seeing them under-deliver, have they given you a detailed explanation as to why? Things happen that are out of any data center’s control. However, when one of these things happen, the truly exceptional providers will transparently tell their customers what has happened and how they will prevent it from happening again.
This is how trust is built and maintained over the years.
3. Are Those Promises Vague?
Does your data center shy away from sharing hard statistics about their performance and what you should expect? That is a red flag, because quality data center companies live and breathe these numbers.
You want finite expectations, not vague promises. If they’re vague or reluctant, this could mean:
- The sales team just wants to close the deal any way they can
- They have something to hide, like a major outage or breach
Their numbers should be their key selling point. If there is a noticeable absence of steadfast data, you can’t expect steadfast performance.
4. Have They Disappeared on You?
Are you having trouble getting a hold of them to discuss a question or an issue? Has this happened before?
This could mean their staff and their resources are currently overstretched and they’re struggling to keep up. Or it could also mean they’re currently experiencing turnover with their staff. Neither scenario is good for you.
Great technology in vast and gaudy data centers are great. However, it is still the people that drive data center success. You want full confidence and full access to their people.
5. You Can’t Access Your Data
Storing your data with them was supposed to be an advantage, not a bottleneck. If your staff is held back or frustrated by an inability to use their software or reach their team, it’s time to make a move. If you’re paying them top-dollar, you should expect top-notch access.
These are only a few of the things that can cause you to question how good your data center really is. Something else entirely may have brought you to this blog. If you even suspect that you can do better, you most likely can.
Your business’ data is your most important asset and your uptime or security can literally make or break your business. With that in mind and so much on the line, can you really afford to feel “pretty good” about your data center?
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