If you’re a property manager, you may be wondering just what you can do when it comes to being available for service calls 24 hours a day. If you’re doing this yourself, but trying to keep regular office or service hours, this can be quite difficult to do yourself. Your inbox will be continuously full, and this can potentially lead to your property renters not being able to actually get ahold of you if they need to. That’s when you want to hire a live phone call answering service for property management, as it can give you a few more options to help you, your renters, and even your property owner find more relief when it comes to answered issues from renters.
What Can an Answering Service Provide?
First off, it’s important to know that people like to talk to people, not automated phone systems, or even worse, people from other countries. If you’re a property owner here in the U.S., you want an answering service that’s local and not overseas. You also want one who can be reached easily by your prospective tenants so when your office is closed, they can pass tickets forward and more.
If there’s an absolute emergency that is a medical one, you want to make sure your answering service can provide emergency dispatching, or they can expand the amount of hours of service for you by submitting tickets, taking payments, and much more all hours of the day, every day of the year.
Get a Step Ahead of Competitors
When you’re constantly busy working on service calls, or dealing with tenants already in place, you may miss out on prospective new renters that want to inquire about your building or residences available. Using a live answering service, you can make sure that all calls are answered. This can greatly boost your potential for making sure you have every void filled and continuously generate rental income for your prospective land owner.
When it comes to being able to answer calls for you pertaining after work hours, you can also make sure that if necessary your tenants can get ahold of you as well. They also offer a division of customer support on the side, but you can have everything forwarded to you via e-mail, voicemail services, and more. You might even be provided with a customer portal that allows you to log in and see every single call that was incoming, and see what everyone’s needs are so you can answer them in the order they’re received.
Conclusion
Answering 365 – Property Management Support is one of the nation’s leading professional companies that comes to mind for property managers. Why? Because they offer everything we mentioned above for an extremely great price for starters, and not only that, you have full control of everything that they can give you. You can even get a customized package based on your individual needs, and not have to worry about hiring an entire department that is under your payroll when it comes to various things you are responsible for as a property manager.
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