What to Ask Before Hiring a Commercial Cleaner

It’s typical in the commercial cleaning industry to have a high turnover of cleaning contracts. Why? Because before businesses enter into cleaning contracts for commercial cleaning services in Melbourne, they often neglect to ask the right questions. You can’t just hire any old company for commercial cleaning services in Melbourne without asking pertinent questions relating to the quality of the work they do. This article listssome of the most relevant and revealing questions that you need to ask before hiring commercial cleaners for your premises.

Ask About Their Experience

The first thing you need to enquire about is their level of experience. Begin with a question like “how long have you been cleaning for?” and also include another question like “how many clients similar to us do you clean for at the moment?” The goal is to find out what kind of cleaning jobs they’ve done and determine how long they’ve been doing it for. A common reason for cleaners being fired is that while they’re enthusiastic, they don’t have attention to detail or the receptiveness to feedback to do a consistent job when it comes to commercial cleaning services in Melbourne. These are all things that come with years of experience. The best cleaners will have been in the business for many years – preferably close to a decade – and will have cleaned similar businesses to yours before with many happy clients.

Ask About Quality Control

In order for your expectations to be met during a contract for commercial cleaning services in Melbourne, the cleaning company will need excellent quality control processes. Ask a question like “What quality control processes do you use to ensure your cleaning is up to standard every time?” This will get to the heart of the matter quite quickly. Anyone can promise to do a good job of cleaning your office, but it takes a different mindset to explain exactly how they’ll achieve this consistently. If a company that provides commercial cleaning services in Melbourne has an externally accredited system for quality control, such as the ISO 9001 management system,this is a very good sign. These accredited systems involve external auditing and virtually guarantee high standards.

Ask About Staff Screening

Before hiring someone for commercial cleaning services in Melbourne, ask about staff background checks. A critical question is “Do you screen your employees with police checks?” You could also enquire as to whether all of their staff members are legally able to work in the country. Are they trained on the importance of keeping your premises secure, and are they all equally experienced and wearing correct uniforms when on the job? The answers they reply with to all these questions will give you an idea of how the business operates and their level of integrity. After all, when you allowcleaners into your building, you’re putting your assets and property into someone else’s hands. It’s therefore very important that the staff are reliable, responsible and honest.