If you manage a business that ships products to clients, you can improve customer satisfaction ratings by implementing better shipping solutions. Getting packages to their delivery locations on time and in an efficient manner can help your entire operation run smoother. Here are four ways to guarantee better shipping for your clients.
Offer Multiple Shipping Options
In addition to standard ground shipping, you should offer expedited shipping options to your customers so that they can receive their packages faster if they need them as soon as possible. Next-day is always a good option to have, and you can also give clients the choice of getting their packages within two or three business days if they’re willing to pay an additional fee. It’s also important to work with carriers who can guarantee the time frames that are included with these shipping services.
Utilize Technology
Technology has made it possible for companies like yours to track and guarantee the fast deliveries of shipments better. Tracking software can be used to monitor when packages are sent out for delivery along with the locations that they’re in while en route. Apps that can be downloaded on mobile devices have also been developed to make managing shipping faster and more efficient.
Coordinate Better Warehouse Communication
If the products that are shipped are kept offsite in a warehouse, you’ll want to have a system in place that makes communicating with warehouse staff easier. Poor communication between your company headquarters and warehouse could result in shipments being delayed and dissatisfied clients. All email addresses, phone numbers and other means of communication should be up to date so that the appropriate staff members can be contacted at any time. Storage trailer leasing services can also be used to improve your warehouse operations.
Shorten Order Processing Times
After a client has placed an order, your staff should be working to get it shipped without any delays. Shortening order processing times will be especially crucial for customers who’ve selected expedited delivery service. Having all the right shipping boxes and other shipping materials in place will also streamline the process of packing and sending out goods. If processing an order will take a few days before it ships, it’s important to let clients know this information in your shipping terms.
You can improve the experience of each of your clients by finding better ways to handle your shipping. Having the right system in place can make a big difference in how packages are delivered.
You must be logged in to post a comment.