If you have a business, you want to make it as easy as possible for clients and customers to contact you. While the internet, email, and social media are all great ways for people to contact businesses, the phone is still a standard contact method for many. Most people have access to a phone number, and it can be easier to get and give responses to questions when using a toll free number for business. However, there are other benefits to using one of these telephone numbers.
1. People Can Call for Free
When you have a toll free number that customers or clients can call, they won’t have to worry about fees. While long-distance calling is becoming more common, there may be some people who can’t or don’t want to call an area code on the other side of the country. If you have a toll free number, that could make customers or clients more willing to call instead of relying on email or other communication methods.
2. Separate Customer Service Calls
A lot of businesses use a toll-free number for their customer service line. That way, customers can call from anywhere within the country and not get charged. Odds are, most customers won’t need to directly call accounting or other departments, so you can use a toll-free number solely for taking customer service calls. In the beginning, you may not want a ton of phone numbers, but as your business gets bigger, it can help to have a separate line for a customer service representative to use to take calls.
3. You Customize the Number
One great reason to use a toll-free number is that you can customize it so that customers can easily remember it. In the age of technology, people may not be able to remember complex phone numbers. When you get a toll free number, you could make it spell out your company name or tagline, or you could simply include a string of repeating numbers. You may not always be able to get the number you want, but choosing one with some customization can make it easier for people to contact you.
4. Your Business Will Look Bigger
Another benefit of getting a toll free number for your business is that it can give people the illusion that you’re a national company. Even if you have a small team and only one office, you can still get a toll free number. Adding that to your list of contact options might open you and your business up to new clients and customers who wouldn’t have thought about you before. As you grow and scale your business, you can continue to use your toll-free number, and you won’t have to rush to get one later on.
Whatever stage of business you’re in, you can’t go wrong with adding a toll-free number to your list of phone numbers. These numbers are free for customers to call, and they can help you categorize calls by the type, which can help you stay organized as your business grows.
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