How to Ensure High Quality Service in a Startup Restaurant

For foodservice workers today, the quality of customer service can either make or break a business. While many restaurants create legendary, Michelin star-worthy meals, if customers can’t look past poor service, that restaurant is doomed to fail. Thankfully, there’s hope. Read on for the best tips to improve the quality of service for your restaurant.

Practice Quality Service From the Beginning

Though many restaurateurs understand the importance of quality, the reality is that without an intentional effort made to improve this aspect of your restaurant, no changes will be made. Start transforming the experience your customers have as soon as they enter the building. Do this by prioritizing each guest’s needs by listening intently, greeting them energetically, and always being respectful.

Additionally, a major part of quality service in a restaurant atmosphere is practicing proper etiquette. Though the type of etiquette varies from restaurant to restaurant, make sure your staff meets each customer’s expectations with their behavior and service.

Make Sure All Staff Are Adequately Trained

Another effective measure to take to improve service in your restaurant is through proper training. As the service industry is a fast-paced field, it can be difficult to make sure staff receive the necessary training to do their jobs properly. Thankfully, technology can fill in the gaps, making sure each employee gets the training they need.

Restaurateurs can use online restaurant training resources to help get their staff on the same page. Whether you’re onboarding a new hire or promoting from within, using webinars and similar online tools will help you keep your staff well informed of any information they need to do their job well.

Notably, it may be necessary for your business to check a job applicant’s background. A service offered by companies like Instant Record Check can help you perform criminal record checks like other businesses in Canada have done. This check may be helpful in evaluating a candidate, taking into consideration the person’s skills and qualifications and nature of the conviction, and its relevance to the position.

Tackle Problems ASAP

While you’re hyper-focusing on improving your staff’s performance, don’t forget to address your customer’s problems as well. Make sure any and all complaints and issues are dealt with as soon as possible as a disgruntled customer can easily mar the reputation that you worked so hard to build. In this type of situation, make sure to empathize, listen intently, and offer a solution acceptable to both of you.

Integrate Technology

Don’t forget to include technology integrations in your effort to improve your restaurant. In addition to using chatbots for 24/7 customer service, your restaurant should be on board with online orders. Whether you use your own app or apps like Uber Eats and Postmates, having online ordering helps customers enjoy the service of your restaurant from the comfort of their offices or homes.

Don’t put quality customer service on the back burner. The more you invest in doing customer service the right way, the higher the reviews will be from your adoring public.