Do you want to enhance your customer’s experience?
It’s important for you to please your customers to increase the chances of them returning. A good way for you to go about doing this is by asking for customer feedback. This way, you can adjust your services to be better for them.
How do you get your customers’ feedback, though? By using customer feedback tools, of course! Read on and check out the best tools to use today!
HubSpot
One way to get feedback from your customers is by sending out surveys. Using HubSpot is a great way to send out surveys en masse to your customers. What’s great about this tool is that you can use it to distribute CSAT surveys to determine the satisfaction rate of your customers.
TrustPilot
If you want a tool that helps you build your customers’ trust in your brand, TrustPilot is the one for you. As a feedback tool, it sends emails to customers asking for reviews. You can do this by uploading your mailing list to your TrustPilot account.
Once completed, reviews then get fed into Google or Bing. These will then increase your SEO score for a better brand reputation.
Feefo
This tool is much like TrustPilot in that it sends reviews via emails. What makes it different is that it allows you to set your review displays. You can choose between text displays, star rating displays, or percentage display.
This can help you look more appealing to certain demographics. It also has Facebook integration for better social sharing capabilities.
BazaarVoice
If you prefer a more automated feedback collection system, then consider BazaarVoice. This collects any feedback given by your customers and publishes them for you. Photos and videos related to your customer’s feedback are also published by this tool.
SurveyMonkey
This is the perfect tool if you’re looking to measure the satisfaction rate of your current consumer base. SurveyMonkey will ask your customers one out of 15 questions. These can be multiple choice questions or short surveys.
It then gives you a short summary of the results. You can also view each customer review if you want to get a sense of the customer’s concerns.
UserReport
Looking for a quick and easy way for you to implement review tools into your website? UserReport will help you with that! This is thanks to its survey and feedback widgets that are easy to install on your website.
It also has a Net Promoter Score system. This will show you how much your customers like your product/service.
Get More Reviews
Managing your reputation is as important as the reviews you’re getting. You can kill two birds with one stone by using the Get More Reviews tool! The tool allows customers to review you from any platform and is flexible enough to cover every business model.
It also helps you keep your reputation in a positive light. This is because the tool also teaches you how to reduce bad reviews.
Mouseflow
Are you not getting the feedback that you want? Try adding Mouseflow to the list of tools you’re using. This has a Form Analytics feature that you can enjoy.
This feature tracks customer activity on the forms they receive on your website. It’s a good way for you to determine why people abandon your forms and not complete them.
CrazyEgg
Speaking of customer activity, why not install CrazyEgg on your website? This tool helps you track the activity of your visitors once they arrive on your website.
This way, you can see the most popular pages on your website. You can also see what else they do while you’re on your website.
KiyOh
Are you on a tight budget? KiyOh is the best tool for you in this case! They have competitive prices for the services that they offer, which are like the ones that TrustPilot offers, too.
What’s great about KiyOh is that it’s an easy way for you to respond to customer feedback. Doing this increases the engagement your brand does with your customers. It’s a good way to increase the chances of them turning into loyal customers.
TypeForm
While we’re on the topic of engagement, why not create a feedback form that’s eye-catching? TypeForm will help you with this, and it’s a good way to ensure people respond to the surveys you send out.
This tool also has features that help you establish your brand’s personality. It’s important to help your brand stand out among the rest.
GetSatisfaction
Do you want your customers to feel like they have a voice in the community? GetSatisfaction is a great way to do this. All feedback collected by the tool then becomes a post in a public forum.
This is a great way for your customers to interact with your brand and each other. It makes them feel like they belong, increasing the trust they have in your brand.
Sprinklr
Another tool that helps you create a community is Sprinklr. This has a different approach to gathering data for you, though. The system encourages engagement by rewarding people who engage in conversations.
Userbrain
Are you getting tons of complaints about the functionality of your website? Check out Userbrain to get it fixed while gathering more information about your website. This tool helps you fix common problems around the website to enhance your customer’s experience.
It does this by examining visitor patterns. It checks to see where the bounce rate of your website spikes and fixes any problem on that page.
Hotjar
Hotjar is an all-in-one tool that helps you gather data to improve the experience of your customers. It does so in different ways, with the first feature being heat maps. These track the clicks and scrolling patterns of your website’s visitors.
It also tells you where customers drop off and why they do so. It sends you the report to help you reduce the bounce rate of your website.
Choose Among the Best Customer Feedback Tools Today
There’s no stressing how important your customer’s feedback is in improving your business. Use these customer feedback tools to know what your customers think and improve their experience today!
Do you want to learn more about the importance of customer feedback? Check out more of our posts to learn all you can today!
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