Whether you have a small, midsize, or fully developed business, you either will or already have confronted the difficult task of choosing the right shipping company for your products. And if you are not satisfied with your current shipper, maybe now is the time to find one that is better suited to your needs. Here are a few helpful tips on choosing the best shipping company for you and your business.
Transparent Insurance Policy
When negotiating the contractual terms with your new transporter, make sure that insurance is included in the price for all shipments. What’s more, ask worst-case scenario questions to see what the procedure would be in the event of broken or damaged merchandise. Or you could even ask for examples in order to learn how previous cases have been handled.
There are a lot of steps in a shipping process from unloading the freight and cargo to dispatching it to distribution centers to being put out for delivery, the more transparency you have about the shipper’s responsibility, the less money you will lose in the long run.
Tailored To Your Client Base and Product
When choosing a transporter, you will need to look at who can handle your current, but most importantly, your future business. Look for a shipper who treats lower volume clients just as well as they would a high volume client.
If you are selling to other businesses, your transporter should not have a difficult time arranging deliveries or collections. But if you are selling to individuals, it would be better to opt for a transporter with flexible delivery options, an easy-to-use website, and 24/7 customer service.
As for your product, do not assume that specialized transporters are beyond your budget. It is often advisable to opt for a shipper that only handles one type of merchandise. These days, there are carriers that specialize in almost everything! From artwork and vintage cars to plants and heavy machinery, nothing is impossible to move with the right transport team behind you.
Reactive Customer Service
Perhaps one of the most important factors in a transport service and one of the rarest attributes is a present and available customer service team. This is nonetheless exactly what you will need to look for. If there is a late, lost, or damaged shipment, you will have to answer your client. In order to get the matter resolved quickly and to not lose a customer, you must rely on the shipping company’s customer service team to handle the issue.
Do not underestimate the importance of being able to have a customer service agent on the line quickly when you’re in a pinch, it’s well worth it!
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