Even before the advent of online shopping, delivering goods to customers was something many businesses had to do. Now with the popularity of buying things online, the process of delivery has become even more important for businesses – and more complicated. In fact, many businesses are now struggling to keep up with the demand for fast and efficient delivery, while still maintaining a profit. There are a lot of moving parts to delivery that makes it difficult not to make costly mistakes.
To help you avoid some of the most common mistakes that can cost your business time and money, here’s a list of delivery mistakes to avoid.
Failing to Track Shipments
Failing to track shipments can cost your business in different ways.
For instance, if you’re not tracking shipments, you won’t be able to provide customers with accurate information on when their order will arrive and while it’s true that some customers won’t mind this, others will. Second, if there are any problems with the shipment, you won’t be aware of it – and won’t be able to take steps to fix things.
So it’s really in your best interest to track all shipments – from the time they leave your warehouse or store until they’re delivered to the customer.
Not Hiring an Unloading Service
This is a service that will properly unload your shipments for you at the delivery point. If you’re not hiring an unloading service, you’re likely wasting time – and money – on this part of the delivery process because when a shipment is not unloaded by professionals, it can cause problems.
For example, you run the risk of goods being damaged which will mean not only having angry customers on your hands but also having to incur the cost of replacing the damaged items.
When hiring such a service, look for things like affordability, diverse services, and speed. You should also prioritize niche expertise. You want an unloading service that has experience in your industry and knows how to properly handle your type of shipments.
Relying On Manual Processes
Finally, one of the biggest mistakes you can make when it comes to delivery is relying on manual processes. From lost time to missed opportunities, it’s just not worth it.
For example, manually inputting customer information into a system leaves the possibility of human error. This can have consequences like delays in delivery and more angry customers.
There are enough automation tools available that you no longer have to risk human error, from shipping software to customer relationship management (CRM) systems.
The former can help with things like tracking shipments and generating labels, while the latter can automate customer communication and provide valuable data that can be used to improve the delivery process.
By avoiding these three mistakes, you can ensure that your business is running as efficiently as possible and that your customers are very happy with the delivery process.
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