One of the key elements of running a successful business is to offer a great and prompt help desk to the customers. As your business starts to grow, you would realize that you can no longer rely on the manual assigning of tickets and their resolution. It becomes very important to have help desk software in place that helps boost your business performance in a number of ways. In recent years, many software companies have launched their own help desk software to make the most out of the demand. However, many businesses are unified when it comes to the top help desk software.
If you have a business to run and wish to integrate your system with help desk software, then you can choose one as per your preferences. You can go through the top 10 help desk software for 2023 listed below, and choose the one you like.
List of Top 10 Help Desk Software
- Zendesk
- Vision Helpdesk
- Freshservice
- Spiceworks
- Help Scout
- Salesforce Service Cloud
- Jira Service Management
- Slack
- ServiceNow IT Service Management
- SysAid
Zendesk
Zendesk comes in first on the list of top 10 help desk software. This software is mainly adopted by SMBs and enterprises. This help desk software is known for its easy implementation features and its ownership cost is quite low and affordable compared to other major help desk software. One of the most prominent features of Zendesk is its ability to show messages and notes left by users in the form of conversations. This makes reading the notes within a certain ticket or query quite comprehensible.
Whether it is the employee self-service portal or the ticketing service for multiple channels, and departments, they can also be engaged through the same portal. The platform offers a great level of communication efficiency between the customers and the representatives.
The key reason why Zendesk is considered the number one help desk software in the list of top 10 help desk software is because of its enhanced utility. The software offers the ability to process service requests and manage problems, events, and incidents for customers/clients. It even lets the representatives mark tickets with situation-based tags, and categorize tickets.
Vision Helpdesk
The next help desk software in the list of top 10 help desk software is Vision Helpdesk. This software is considered a great utility in IT service management. Whether it is the ticketing system or customization, Vision Helpdesk is known for being a game-changer for IT management. Just like Zendesk, Vision Helpdesk also comes at a price that is not so heavy on the budget. Software that is so useful for IT management is expected to come at a high price. Instead, this software comes at a very moderate price, making it highly attractive.
The reason why this software has made it to the list of top 10 help desk software is because of its high level of utility. Using this software, the reps can deliver high-quality services, while setting up multiple kinds of structure and plans.
It is also quite useful for setting up many functions for automation, taking care of repetitive tasks without having to worry about them. The software offers robust automation, live chat, asset management, shared inbox, knowledge-base management, ticket management, and many more services.
Freshservice
Next up on the list of top 10 helpdesk software is Freshservice. This help desk comes with easy-to-configure features and is cloud-based. The platform is mainly used for asset management-related tasks.
By using this helpdesk software, businesses can increase the efficiency of their support agents as well as minimize the probability of facing downtimes. The major use of the software is for collaboration among different departments operating within a company. Each department can access a particular ticket until it is fully resolved. It has a very simple interface, which is clean, and confusion-free.
This software comes at number three on the list of top 10 help desk software and that is because of many features. The platform comes with a self-service portal, and incident management, and also offers native app integrations. Furthermore, the software offers workflow automation as well as analytics features.
Spiceservice
Then on the list of top 10 help desk software is Spiceservice which offers simple reporting and easy implementation features. There are many support-related features that this help desk software comes equipped with.
This software is also very popular among the IT teams as they can use it for help desk operations related to IT management. While using the software, the representatives are able to perform configuration of ticket routing, custom ticket fields, and alerts. The operatives are able to set up as well as maintain the functionalities they add to the system.
The platform is also available through a convenient mobile application, and offers remote support sessions, and useful reports.
Other Software Among Top 10 Help Desk Software
Apart from the above, the list of top 10 help desk software includes Help Scout, Salesforce Service Cloud, Jira Service Management, Slack, SysAid, and ServiceNow IT Service Management as well. The software are quite popular due to multiple utility features as well as affordability.
Conclusion
Although the list goes on, it doesn’t matter if you pick every single help desk software from the list of top 10 help desk software. You have to choose a help desk software that is suitable for your business model and strategy. You need to go through the requirements and needs of your business, and the kind of requests you have to cater to. If you are able to enlist all these elements, you’ll be able to decide which help desk software would be the right one for you.
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