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The Internal Customers: Who are They and What Can You Do to Improve Their Experience?

The Internal Customers: Who are They and What Can You Do to Improve Their Experience?

Internal customer service (ICS) is often a foreign concept to small businesses, unfortunately, but the larger corporations are all well aware of the importance it holds for a business, and have appropriate ICS strategies in place as well. To know exactly who these internal customers are and how you can […]

Friends and Partners—A Guide to Having Good Relationships with Your Clients

Friends and Partners—A Guide to Having Good Relationships with Your Clients

Many companies often overlook the importance of building strong professional relationships with clients. However, this can negatively impact your business in numerous ways. It is important to understand that your customers are the key to your overall success, and without them your company won’t get far. The following information will […]