Securing Your Gains: Identity Verification to Ensure Your Customers’ Identity

Chatting with a customer in front of you? Talking to one on the phone? You need to know your customers are who they claim to be.

Somehow, business has moved beyond the trust we once placed in eye contact and a firm handshake. Businesses are ripped off daily by people using false or stolen identities.

You need to ensure your customer are who they claim to be

Fraud takes many forms, but in commerce, it often centers on identity verification. The tens of billions in losses suffered by consumers and businesses center on the sales transaction where the check or credit card offered is fake, false, or stolen.

Chip technology and better check processing systems have helped businesses. But, the criminals have a knack for coming up with an offense to test your defense. Mason Pan and Allanna Skeels, writing for Forbes, suggested a positive way of looking at the problem despite the threat; “For executives seeking to increase the competitiveness of their business, preventing fraud and its impacts in a cost efficient and effective way presents a major opportunity to grow the bottom line.”

Using identity verification

When you can no longer trust your eyes, you must invest in identity verification. Identification verification is a tech system that makes instantaneous, real time calls on customer identity. There was a time when, if merchants were in doubt, they could call the bank to verify the check presented. But, crime and technology are well beyond that.

Contemporary businesses, concerned about their ROI and business future, use ID verification systems to confirm the identity of the customer. It does so much more than compare a person’s appearance with their driver’s license.

The best identity verification system puts your business on the defense. It features ID Verification and Document Verification as well as Identity Verification.

Artificial Intelligence and computer optics decide if the ID document presented belongs to the user. After capturing image of both sides of a document, the system extracts the necessary data and verifies it against secure sources. And, it does this in real time.
Document Verification invites customers to scan their paperwork, creased, crimped, or crumpled. Power bills, paystubs, bank statements, and more, customers can confirm their identity instantly.
Identification Verification ensures the customer in front of you is the person they claim to be. Using facial recognition and other metrics, it enables a comparison between a selfie and the ID picture. But, it also tells you if that person truly before you has a history of fraud or identity crime.