Business| Startup | TECH
Your business cannot afford customer churn. Churn is what happens when a customer goes to another company because they’re no longer happy. This failure to retain customers can have you losing between 25 to 95% of your potential profits. What does this have to do with screen sharing services? Well… everything! Screen […]
It is great to have an established client base which features a number of repeat customers who spend with your regularly but is also a wise idea to reduce your reliance on them by increasing your customer base as a way of boosting sales. Here are some pointers on some […]
A business needs to know customers well enough to align their products and marketing policies according to their preferences. Collection of customer data has, therefore, become one of the key business processes. The advent of the internet has disrupted data collection techniques in the present times. The traditional methods such […]
One of the greatest things you ought to keep in mind as a business owner is anticipating your customer’s needs before they even ask. If you’re unsure how that’s possible, know that this kind of anticipation is a strategy that all the best businesses stand by. Why do they stand […]
The hospitality industry is all about providing customers convenience and a good overall experience. This is why companies in this sector must do everything they can to ensure a high quality of customer service. This also includes investing on a good third-party hospitality contact center. How do common businesses in […]
In the last decade or so, customer support has become a crucial element of every business. Previously, having a help desk or offering customer support automatically implied that you would respond to your customers’ queries via email. This is no longer the case. These days, businesses are using online help […]
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