Customer satisfaction is an important focus for many businesses. Satisfied clients are a great asset to your company because they’ll keep coming back. They can also be a solid source of referrals, bringing you new customers. Improving client satisfaction can save you money on marketing since you won’t have to […]
Customer Service
POWERS on the Complex Role Consultants Play in Ensuring Credit Unions Thrive
Credit unions have an excellent reputation when it comes to customer service and community action. Smaller than traditional banks, non-profit credit unions are more likely to make decisions based on the well-being of their members rather than letting financial gain rule the day. Even though a credit union is set […]
Value What Matters: 7 Reasons to Focus on Your Returning Customers
Roughly 50% of new businesses fail within 5 years of starting out. How crazy is that?! It means roughly 1 in 2 start-ups will fail within half a decade. Of course, businesses meet an untimely demise for any number of reasons. They might miscalculate the market or struggle with cash flow problems. […]
4 Key Design Elements When Creating an In-Store Product Display
Drawing customers’ attention to products in your retail outlet is not as simple as setting aside some space on a shelf in the appropriate department, placing the products there and hoping customers purchase them when they see them. Hope is not a strategy, and attempting to use it as one […]
How to Make Sure Your New Business is Ready to Take on Clients
Entrepreneurs may wonder when they are ready to take on customers in their new businesses. There are steps that individuals can take to make sure they have things ready for future clients so they can serve them properly in business. It may be difficult to decide when it’s best to […]
What is Customer Relationship Management and Why is it Important?
In the DC comic Justice League: Tower of Babel, Batman builds contingency plans to stop every member of the Justice League in the event they turn evil. He does this by gathering data on them and using that data to formulate a strategy. So how does this connect to you? Well, […]
Why are American Consumers at the Highest Risk for Credit Card Fraud?
According to The Nilson Report, the U.S. accounted for 48.2% or $7.86 billion of gross card fraud losses worldwide in 2015, despite only generating only 21.4% or $6.187 trillion of total volume. But why are U.S. consumers at such a high risk for credit card fraud? Here are 4 reasons: […]
The Value of Customer Feedback
You can improve your business by doing something as straight forward as listening to your customers. Although you likely believe that all your products are perfect for your target audience, it is easy to become blinded with your own bias. Customer reviews are a helpful way for brands to identify […]
A Matter of Perspective: How to Start Shifting Clients’ Concept of Your Company
If your company is struggling with a mediocre or even a somewhat negative reputation, take action now to change the way your clients view your business. You don’t have to spend tons of money or time for good results. Here are some convenient and affordable ways to enhance your public […]
Customer First: 5 Effective Ways to Enhance Customer Experience
Over one-quarter of customers say that they will stop buying from a company immediately after one bad customer experience. You cannot afford to lose your customers so quickly because you haven’t made improvements to enhance customer experience. However, if you want your customers to keep coming back, it’s not always easy to […]
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