Business| Startup | TECH
Remember the old days when you had to wait for an important fax to come in? It had to be printed, signed and then sent back. However, these days, cloud-based software has made it possible to sign documents online seamlessly. The landscape of the call center world has also undergone […]
The difficulty with online store shopping is that several customers are disconnected from somebody who will answer their queries in real time with exactness. Instead of looking at potential customers click far away from their e-commerce websites, many businesses are adding live chat support. Because it seems, live chat has […]
Numerous businesses around the world are always working on improving their customer support, as customer satisfaction is one of the more important factors affecting the business growth rate. The more support you offer to your customers, the better. Implementation of a knowledge base is a perfect way of making your […]
The hospitality industry is all about providing customers convenience and a good overall experience. This is why companies in this sector must do everything they can to ensure a high quality of customer service. This also includes investing on a good third-party hospitality contact center. How do common businesses in […]
In the last decade or so, customer support has become a crucial element of every business. Previously, having a help desk or offering customer support automatically implied that you would respond to your customers’ queries via email. This is no longer the case. These days, businesses are using online help […]
You already know that a company can’t survive in the modern market without an online presence. Your business requires a website and a Google listing at the bare minimum. However, you likely also know that you have to take your online dealings a step farther than that. You can turn […]
Photograph: WashULibraries / Flickr For modern business, it’s important to have a 24/7 helpdesk to stay ahead of their competitors. The reason for this is that, in today’s tech-centric business climate, having disaster strike at the wrong time can lead to service reduction or shutdown, which reduces overall efficiency. As such, […]
Photo courtesy of Blog do Planalto Many businesses often wonder how Business Development Centers (BDCs), or automotive call centers, can help them. It’s a good question, because if a BDC isn’t doing what it’s supposed to by developing new businesses, it will end up costing your company more money in […]
Customer advisory boards can have become immensely useful for businesses and companies these days from a sales and marketing perspective. These boards are very different from focus groups, user groups or other promotional groups that are mostly temporary. These groups are actually consistent and enduring and can add significant value […]
It doesn’t matter if you are a small business organization with only a handful of employees and customers or a large business enterprise that has thousands of customers everywhere. It doesn’t matter if they have an internal or external or even both help desk services. It doesn’t matter if they […]
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